Agreements & FAQs
The Foundation of Integrity
Integrity is the root of a thriving community. At Khali, we are committed to keeping our word- creating clarity, trust, and a space for growth through truth and love. These policies are our shared agreements—an intentional container for practice, respect, and integrity. We honor them fully and ask that you do the same.
Our Agreements
Arrival and Setup
- Arrive Early: Arrive at least 15 minutes before class to allow ample time for parking, check-in, and setting up your mat.
- Mat Rentals: Bring your own mat, or rent one for $3.
- Props and Towels: Props are provided, and you’re welcome to bring your own. Hand towels can be rented for $1, and mat towels for $2.
- Setup: No shoes or technology are allowed inside the practice spaces.
Timeliness Agreement
To support a grounded and uninterrupted practice experience for everyone, our doors lock one minute after class begins. We encourage you to arrive early and settle into the space before class starts promptly. Late arrivals will not be admitted and will be considered "no-show" in accordance with our booking policies.
Class Cancellation Agreement
We value clear communication and honoring commitments. If you are unable to attend a class you have reserved, we ask that you cancel your booking as soon as possible to open space for fellow students and support the flow of our community.
Beginning June 1, 2026:
- Khali Members may cancel their class reservation at any time before the scheduled class start time without penalty.
- Class Package and Drop-In Students must cancel at least 3 hours before the scheduled class start time to avoid a $15 late cancel fee.
For late cancellations made less than 3 hours before class by class package or drop-in students:
- A $15 late cancel fee will be charged automatically.
- Your class credit will be returned to your account for future use.
All cancellations must be made directly through the same method used for booking (app or website). Email or phone call, or text message are not accepted cancellation methods.
Missing a Class
When a reserved class spot is not canceled in advance and the student does not attend, it is considered a missed class/no-show.
This includes arriving after the studio doors have locked and being unable to enter class.
Missed classes will result in:
- A $20 no-show fee automatically charged to the account
- Your class credit being returned to your account for future use
We appreciate your commitment to canceling reservations when plans change, as it allows space for fellow students and supports the flow of our shared practice space.
Workshop Agreement
All workshop and event fees, including registration, are non-refundable. By signing up, you acknowledge and accept this policy.
To respect both teachers and fellow students, late entry is not allowed for workshops and events. Our front door locks automatically one minute after class begins. Please arrive at least 15 minutes early for workshops and events to to allow ample time for parking, check-in, etc. Failing to arrive on time results in forfeited credit with no refund.
Canceling your registration results in forfeited credit with no refund.
Workshop and event purchases may be transferred to another student.
Scheduling and Changes
- Class times, instructors, and offerings may occasionally change. We encourage you to check the schedule regularly for the most up-to-date information.
- As Khali continues to grow and evolve, services, pricing, memberships, and studio agreements may be updated from time to time. The most current information will always be reflected on our “Our Agreements” page.
Membership Cancelations
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Membership cancellation requests may be submitted through the Manage Membership page. Members who purchased online may also cancel directly through their web account or mobile app.
Please note that canceling or replacing a payment card does not cancel your membership. Any outstanding membership balances remain the responsibility of the member and may be charged once payment information is updated or upon returning to the studio.
All memberships are offered on an auto-renewing month-to-month basis with no minimum commitment. Because of this flexibility, memberships cannot be paused. If you need to step away from your practice for a period of time, we invite you to simply cancel your membership and rejoin whenever you feel ready to return.
Booking & Refund Policy
Classes, memberships, and workshops are non-refundable. Unused class credits may be transferred to another student before their expiration date.
Shared Understanding
By reserving and attending classes, workshops, or events at Khali, you acknowledge and agree to the studio agreements outlined on this page. These agreements are intended to support clarity, respect, accountability, and the integrity of our shared practice space.
To stay informed about schedule updates, booking changes, and event communication, please ensure that your notifications and reminders are enabled through your account settings.
General Questions
What do I need to bring to class?
Yourself and a willingness to grow! We also suggest a yoga mat, a sweat towel, and water. We've got rentals available too!
Do you have mats & towels available?
Yes! We rent mats for $3, mat towels for $2, and hand towels for $1
Do you sell water?
We have a filtered water station and we sell re-usable water bottles for $20.
Do I need to have yoga experience?
No experience is required for any Khali class. All of our classes are open to all levels.
What should I wear to class?
Athletic clothing or any clothing that you feel comfortable moving and sweating in.
What style of yoga is taught at Khali?
See our class descriptions.
Is the practice space heated?
Hot Vinyasa classes are heated to about 102 degrees using infrared heating panels. Temperature can vary depending on the number of people in class, outside temperature and humidity levels.
Hatha and Yin classes do not have added heat.
Outdoor/Indoor classes do not have added heat, we let mother nature determine the temperature.
How much is a class?
The drop-in rate for a Khali class is $22/class.
Do you have parking?
Parking is available in the NoDa Plaza Parking lot. Overflow parking is also available Wed-Sat across 36th street at the Plaza Baptist Church.
Do you have showers?
Yes! We have four beautiful showers stocked with eco-friendly body wash. Shower towels are available to rent for $2.
Can I bring my phone or smartwatch into class?
At Khali Yoga Center, we honor the practice rooms as a sacred place of self-observation and discovery. We also ask that you honor your commitment to practice by leaving all technology outside of the room. We are excited to have a yoga center in Charlotte where we can disconnect from our devices, and connect to our humanity. We have lockers available for your cell phones and smart devices.
*If you must have technology in the practice space to monitor a health condition, please see the front desk to pick up a medical exemption medallion.
How old do you have to be to practice?
We ask that all students under the age of 15 be accompanied by an adult.
Where can I leave my belongings?
We provide cubbies and lockers for you to leave your belongings during class.
What if I'm not flexible?
Not to worry! Flexibility is not a prerequisite for practicing yoga. Our classes are designed to help you improve flexibility and strength over time. Our instructors will offer modifications and adjustments to accommodate all levels of flexibility.
Does Khali offer waitlists on full classes?
Khali does not offer waitlists. This supports our commitment to beginning classes on time and maintaining an uninterrupted practice space.
If a class is full, we encourage you to check back for openings or reserve another class offering.
Will there be hands-on adjustments?
We love providing hands-on-assists and empower our students to decide if they would like assists during class. Before class, grab an assisting medallion and place it at the top of your mat. One side says “Yes, I’m up for an assist” and the other says “No, I don’t want an assist”.
Membership Questions
Do you have membership options?
Khali currently offers two unlimited membership options:
- Monthly Unlimited Membership — $98/month auto-renewing
- Annual Unlimited Membership — $975/year auto-renewing
Both memberships renew automatically and carry no minimum commitment, allowing you the flexibility to continue or cancel at any time.
For full details and membership perks, please visit our Memberships page.
Is there a contract?
Khali memberships are offered with no minimum commitment, giving you the flexibility to continue or cancel your membership at any time before your next billing date.
When signing up for a membership, you will complete a membership agreement confirming your understanding that memberships automatically renew until canceled. Members also agree to uphold Khali’s studio agreements, including our attendance, cancellation, and timeliness expectations.
Can somebody else use my membership?
Khali memberships are non-transferable and may only be used by the member whose name is attached to the account.
Beginning June 1, 2026:
- Monthly Unlimited Members receive 2 guest passes per month
- Annual Unlimited Members receive 24 guest passes per year
Guest passes may be used to invite friends or family to attend a drop-in class at Khali.
How do I cancel my membership?
Please click here to cancel your membership.
Class Questions
Which class is best for beginners?
Slow Flow and Yin classes are great classes to start with. These classes move at a slower pace than our Vinyasa classes and offer a great opportunity for you to get comfortable on your mat and in the space.
Are there corporate or group classes available?
Not at this time.
Do I need to sign up for class ahead of time?
Drop-ins are welcome and we do recommend signing up for classes ahead of time to secure your spot, especially for popular classes.
Is there a penalty for not showing up to a class if I sign up?
When a reserved class spot is not canceled in advance and the student does not attend, it is considered a missed class/no-show.
This includes arriving after the studio doors have locked and being unable to enter class.
Missed classes will result in:
- A $20 no-show fee automatically charged to the account
- Your class credit being returned to your account for future use
We appreciate your commitment to canceling reservations when plans change, as it allows space for fellow students and supports the flow of our shared practice space.
Can I arrive to class after class begins?
To support a grounded and uninterrupted practice experience for everyone, our doors lock one minute after class begins. We encourage you to arrive early and settle into the space before class starts promptly. Late arrivals will not be admitted and will be considered "no-show" in accordance with our booking policies.
Can I leave class early?
We highly encourage all students to stay for Savasana as it is a vital part of the practice, and if you need to leave early, please exit quietly before Savasana begins to maintain a peaceful environment for everyone.
What if I need to leave class?
You can leave and return to class at any point. Listen to your body, and feel free to take breaks whenever you need to during the practice.
How early should I sign up for class?
You can sign up for classes as early as 14 days in advance, allowing you to plan your practice with ease.
Do you have any props?
Blocks, straps, and bolsters are available for you to use during your practice.