Policies & FAQs
The Foundation of Integrity
Integrity is the root of a thriving community. At Khali, we uphold the same standards for everyone, creating clarity, trust, and a space for growth through truth and love. These policies are our shared agreements—an intentional container for practice, respect, and integrity. We honor them fully and ask that you do the same.
Our Policies
Arrival and Setup
- Arrive Early: Arrive at least 15 minutes before class to allow ample time for parking, check-in, and setting up your mat.
- Mat Rentals: Bring your own mat, or rent one for $3.
- Props and Towels: Props are provided, and you’re welcome to bring your own. Hand towels can be rented for $1, and mat towels for $2.
- Setup: No shoes or technology are allowed inside the practice spaces.
Front Door Lock Policy
The front door locks one minute after the scheduled class start time. No refunds will be issued for missed classes due to lateness. Classes start promptly. Latecomers will not be admitted and will be subject to the late cancel/no-show policy.
Class Cancellation policy
- We value clear communication and honoring commitments. If you are unable to attend a class that you have registered for, please cancel at least 3 hours before the class to avoid fees.
- Cancellations made less than 3 hours before the start of class will result in:
- A $15 late cancel fee.
- Your class credit will be returned to your account to use for a future booking.
- All fees are automatically charged by our system.
- Cancellations must be made on the user’s side using the same way that they registered – app or website. Email and phone call are not valid cancellation methods.
No-Show Policy
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Failure to attend a reserved class without cancellation will result in:
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A $20 no-show fee.
- Your class credit will be returned to your account to use for a future booking.
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All fees are automatically charged by our system.
Workshop Policy
All workshop and event fees, including registration, are non-refundable. By signing up, you acknowledge and accept this policy.
To respect both teachers and fellow students, late entry is not allowed for workshops and events. Our front door locks automatically one minute after class begins. Please arrive at least 15 minutes early for workshops and events to to allow ample time for parking, check-in, etc. Failing to arrive on time results in forfeited credit with no refund.
Canceling your registration results in forfeited credit with no refund.
Workshop and event purchases may be transferred to another student.
Waitlist Policy
Khali Yoga Center does not offer waitlists. If a class is full, please check back for openings or explore alternative class times. If you arrive for a class that is full and have not signed up, you will be asked to return for a different class offering.
Scheduling and Changes
- Class times and instructors are subject to change. Check the schedule regularly for updates.
- We reserve the right to modify services, pricing, and terms. Students are responsible for reviewing updates posted on the “Our Policies & Agreements” page.
Membership Pauses and Cancelations
- Please fill out the form on the Manage Membership page to request changes to your membership and one of our front desk team members will be in touch within 48 hours. If you don’t receive a confirmation email within that time, email [email protected].
- If you purchased a membership online, you can also cancel anytime through your web account or on the mobile app. Go to your Profile, tap on Memberships & Credits, select your membership, and choose Cancel Membership.
- Canceling your card does not cancel your membership, and any unpaid membership fees will be charged upon returning or when your payment method is updated.
All Sales are Final
Classes, memberships, and workshops are non-refundable. Ensure you book the correct service and can attend as planned.
Your Agreement
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By attending classes, you agree to read and follow all guidelines and policies outlined here. This ensures clarity, fairness, and respect within our community.
- Please have the reminders & notifications turned on to receive correspondence on the class or workshop you are attending.
General Questions
What do I need to bring to class?
Yourself and a willingness to grow! We also suggest a yoga mat, a sweat towel, and water. We’ve got rentals available too!
Do you have mats & towels available?
Yes! We rent mats for $3, mat towels for $2, and hand towels for $1
Do you sell water?
We have a filtered water station and we sell re-usable water bottles for $20.
Do I need to have yoga experience?
No experience is required for any Khali class. All of our classes are open to all levels.
What should I wear to class?
Athletic clothing or any clothing that you feel comfortable moving and sweating in.
What style of yoga is taught at Khali?
See our class descriptions.
Is the practice space heated?
Hot Vinyasa classes are heated to about 102 degrees using infrared heating panels. Temperature can vary depending on the number of people in class, outside temperature and humidity levels.
Hatha and Yin classes do not have added heat.
Outdoor/Indoor classes do not have added heat, we let mother nature determine the temperature.
How much is a class?
The drop-in rate for a Khali class is $22/class.
Do you have parking?
Parking is available in the NoDa Plaza Parking lot. Overflow parking is also available Wed-Sat across 36th street at the Plaza Baptist Church.
Do you have showers?
Yes! We have four beautiful showers stocked with eco-friendly body wash. Shower towels are available to rent for $2.
Can I bring my phone or smartwatch into class?
At Khali Yoga Center, we honor the practice rooms as a sacred place of self-observation and discovery. We also ask that you honor your commitment to practice by leaving all technology outside of the room. We are excited to have a yoga center in Charlotte where we can disconnect from our devices, and connect to our humanity. We have lockers available for your cell phones and smart devices.
*If you must have technology in the practice space to monitor a health condition, please see the front desk to pick up a medical exemption medallion.
How old do you have to be to practice?
We ask that all students under the age of 15 be accompanied by an adult.
Where can I leave my belongings?
We provide cubbies and lockers for you to leave your belongings during class.
What if I’m not flexible?
Not to worry! Flexibility is not a prerequisite for practicing yoga. Our classes are designed to help you improve flexibility and strength over time. Our instructors will offer modifications and adjustments to accommodate all levels of flexibility.
What if I have an injury?
If you are injured, we recommend you check with your doctor before practicing yoga. If you are cleared for practice, then inform the teacher about your injury before the class begins. They will provide appropriate modifications and ensure your safety throughout the practice.
Will there be hands-on adjustments?
We love providing hands-on-assists and empower our students to decide if they would like assists during class. Before class, grab an assisting medallion and place it at the top of your mat. One side says “Yes, I’m up for an assist” and the other says “No, I don’t want an assist”.
Membership Questions
Do you have membership options?
Yes we have 3 membership Options:
- Unlimited Membership: $98 per month (6 month minimum commitment required)
- Month to Month Unlimited Membership: $138 per month. Easy, no-contract auto-renew membership
- Annual Unlimited Membership: $975 auto-renew billed yearly.
For full details, see our Membership & Pricing page.
Is there a contract?
- Our $98 Unlimited Membership has a 6-month minimum commitment. After 6 months you can pause or cancel at any time (at least 7 before next billing date).
- Our $138 Month to Month Unlimited membership has no minimum comitment and you can cancel at any time (at least 7 before next billing date).
Can somebody else use my membership?
Monthly membership is non-transferable. Members do receive one guest pass every month to use for a drop-in class.
How do I pause or cancel my membership?
Please click here to manage your membership.
Class Questions
Which class is best for beginners?
Slow Flow and Yin classes are great classes to start with. These classes move at a slower pace than our Vinyasa classes and offer a great opportunity for you to get comfortable on your mat and in the space.
Are there corporate or group classes available?
Not at this time.
Do I need to sign up for class ahead of time?
Drop-ins are welcome and we do recommend signing up for classes ahead of time to secure your spot, especially for popular classes.
Is there a penalty for not showing up to a class if I sign up?
Yes, we value clear communication and honoring commitments. If you can’t make it to a class, please cancel your reservation in advance.
If you cancel within 3 hours of class starting you will be charged an automatic $15 late cancel fee. If you fail to cancel and do not show up for class, there will be an automatic $20 no show fee.
Cancellations must be made on the user’s side using the same way that they registered – app or website. Email and phone call are not valid cancellation methods.
Can I arrive to class after class begins?
No, latecomers will not be admitted and will be subject to the late cancel/no-show policy. Classes start promptly and the front door locks one minute after the scheduled class start time. No refunds will be issued for missed classes due to lateness. No exceptions. Please read our full list of policies & agreements.
Can I leave class early?
We highly encourage all students to stay for Savasana as it is a vital part of the practice, and if you need to leave early, please exit quietly before Savasana begins to maintain a peaceful environment for everyone.
What if I need to leave class?
You can leave and return to class at any point. Listen to your body, and feel free to take breaks whenever you need to during the practice.
How early should I sign up for class?
You can sign up for classes as early as 14 days in advance, allowing you to plan your practice with ease. Embrace the element of Space and reserve your spot to flow with us.
Do you have any props?
Blocks, straps, and bolsters are available for you to use during your practice.